You are here: / Patients Rates Us 5 Stars

Happy healthcare professionals celebrating 5-star patient ratings.

The highest recognition we can receive comes directly from the people we serve.

VitalCaring is proud to recognize our home health branches that have earned a 5-Star Patient Satisfaction Rating from the Centers for Medicare & Medicaid Services (CMS), the highest possible rating for patient experience in home health care.

A Reflection of Our Purpose

At VitalCaring, we believe that everyone is someone’s most important person.

Earning a 5-Star Patient Satisfaction Rating is a reflection of the dedication our clinicians and team members bring to every patient interaction and every visit.

We are honored by the trust our patients and families place in us and grateful to the teams who make this recognition possible.

What Does a 5-Star Rating Mean?

The CMS Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey measures the experiences of patients and families receiving care at home.

The rating reflects feedback on:

  • Communication with the care team
  • Professionalism and compassion
  • Education and support
  • Confidence in recommending the agency to others
  • Overall care experience

Because these ratings come directly from patients and families, they provide an objective measure of the care experience and the relationships our teams build every day.

Why It Matters

A 5-Star Patient Satisfaction Rating means patients consistently report exceptional experiences with their care.

This recognition reflects:

  • Compassionate, patient-centered care
  • Strong communication and responsiveness
  • Education and support for patients and families
  • Trust and confidence in our care teams
  • A commitment to helping patients remain safe and comfortable at home

Our 5-Star Home Health Locations

  • Hutchinson
  • Wichita
  • Covington
  • Hammond
  • Houma
  • Lafayette
  • Morgan City
  • Clarksdale
  • Cleveland
  • Greenwood
  • Grenada
  • Southaven
  • Davis
  • Enid
  • Idabel
  • Purcell
  • Seminole
  • Talihina
  • Tulsa
  • Watonga
  • Allen
  • Beaumont
  • Canton
  • College Station
  • Dallas
  • Kingwood
  • Longview
  • Madisonville
  • Sulphur Springs
  • Tyler
  • Waxahachie
  • Webster

Hear From Our Patients

 
PreviousNext

"Special thanks to the VitalCaring team for caring for my brother and grandmother over the years. Their support has meant so much, and they always treat us like family. Every team member goes above and beyond, making our loved ones a priority. I’m truly grateful for their ongoing care." - Mike

"Two incredible people made a real difference for my dad. His nurse, promised on day one to help him get his life back, and she did. His physical therapist, kept him motivated with humor and skill. Thanks to them, my dad is himself again." – Steve

"Can’t say enough about my father’s nurse at VitalCaring. She goes above and beyond her duties. We are so grateful for all she does. She is the BEST. Healthcare is very scary these days and she said it best today – it takes a Village!" – Michelle

"My Mom recently broke her hip. She has the most wonderful and caring Physical Therapist from Vital Caring. She is fabulous with my Mom. She is always professional, kind, and encouraging. She communicates well with myself regarding my Mom’s PT, as well as alerts me to potential issues or concerns. She truly is a caring person and her knowledge and assistance is invaluable." - Janet

Find a Location Near You

Whether recovering from an illness, managing a chronic condition, or transitioning home after a hospital stay, our teams are here to provide compassionate, high-quality care where patients want to be most, at home.

Find a Location
Contact Us Today
Professional home care services by VitalCaring for seniors and loved ones.

Notice of Privacy under the Health Information Portability and Accountability Act (HIPAA): We understand the importance of privacy and are committed to maintaining the confidentiality of all patient medical information. Every patient’s’ medical record is strictly confidential and protected by federal laws. VitalCaring is strictly prohibited from providing care or releasing any health information to any doctor, hospital or other agency involved in patient care without the patient’s’ written consent. We may, at times, securely receive patient health information about you through the telephone, mail, email, data transfer, facsimile machine or other means. We may use your health information for purposes of providing your treatment, obtaining payment for your care, or conducting health care operations. Any patient may limit the use and disclosure of their protected health information (PHI). VitalCaring Group has established policies to protect patient rights and guard against unnecessary disclosure of patient health information. Under certain specific circumstances, Federal Privacy Rules allows the use or disclose of patient health information without patient consent of authorization under certain specific circumstances. A copy of our complete HIPAA privacy statement is available upon request.

© 2026 VitalCaring Group. All rights reserved. Privacy Policy, Accessibility Policy, Cookie Policy, Do not sell or share my personal information